"IT-Service Cachet - Managing IT-Service Performance and IT-Service Quality."

Claus-Peter Präg, Ulrich Schnabel (2006)

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DOI: 10.1109/HICSS.2006.237

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Claus-Peter Präg, Ulrich Schnabel:
IT-Service Cachet - Managing IT-Service Performance and IT-Service Quality. HICSS 2006

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