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"Managing the Outsourcing of Two-Level Service Processes: Literature Review ..."
Edieal J. Pinker et al. (2010)
- Edieal J. Pinker, Robert A. Shumsky, Hsiao-Hui Lee, Sameer Hasija:
Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. HICSS 2010: 1-10
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