"Systematic Service Innovation in Organizations: EDCI-A Template for ..."

Nigel P. Melville, Michael Hopps (2012)

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DOI: 10.1109/HICSS.2012.37

access: closed

type: Conference or Workshop Paper

metadata version: 2024-05-07

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Nigel P. Melville, Michael Hopps:
Systematic Service Innovation in Organizations: EDCI-A Template for Human-Centered Design of E-Services. HICSS 2012: 4112-4118

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