"The Effect of Internet Experience on Consumer Expectations of ..."

Linda F. Alwitt, Lawrence O. Hamer (2000)

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DOI: 10.1109/HICSS.2000.926870

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Linda F. Alwitt, Lawrence O. Hamer:
The Effect of Internet Experience on Consumer Expectations of Responsiveness and Control in Offline Services Marketing Interactions. HICSS 2000

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