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"Mystery shopping: Improving quality assurance of public transport services ..."
Arschad Akhgarnusch, Stefan Voß, Liping Ge (2024)
- Arschad Akhgarnusch, Stefan Voß, Liping Ge:
Mystery shopping: Improving quality assurance of public transport services for people with restricted mobility using a prototypical mobile application. HICSS 2024: 1618-1627
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