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"Expanded Customer Journey Map: Interaction Mapping Framework Based on ..."

Jaeyeon Yoo, Younghwan Pan (2014)

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DOI: 10.1007/978-3-319-07854-0_96

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Jaeyeon Yoo, Younghwan Pan:
Expanded Customer Journey Map: Interaction Mapping Framework Based on Scenario. HCI (27) 2014: 550-555

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