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"Integrating the Kano Model and IPA to Measure Service Quality of Pet Grooming."
Kai-Chieh Yen, Yu-Hsiu Hung (2023)
- Kai-Chieh Yen, Yu-Hsiu Hung:
Integrating the Kano Model and IPA to Measure Service Quality of Pet Grooming. HCI (2) 2023: 511-527
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