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"Consumers' Trust Mechanism and Trust Boundary on Humanizing Customer ..."
Yimeng Qi, Rong Du, Ruiqian Yang (2022)
- Yimeng Qi, Rong Du, Ruiqian Yang:
Consumers' Trust Mechanism and Trust Boundary on Humanizing Customer Service Chatbots in E-commerce. HCI (26) 2022: 493-509
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