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"Mental Model Diagrams as a Design Tool for Improving Cross-cultural ..."

Margherita Pillan, Milica Pavlovic, Shushu He (2018)

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DOI: 10.1007/978-3-319-92141-9_6

access: closed

type: Conference or Workshop Paper

metadata version: 2018-07-11

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Margherita Pillan, Milica Pavlovic, Shushu He:
Mental Model Diagrams as a Design Tool for Improving Cross-cultural Dialogue Between the Service Providers and Customers: Case of the Chinese Restaurant Business in Milan. HCI (11) 2018: 78-96

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