"From Customer Satisfaction to Customer Experience: Online Customer ..."

Yanyang Liuqu, Xinheng Fan, Paul L. Fu (2015)

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DOI: 10.1007/978-3-319-20934-0_8

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Yanyang Liuqu, Xinheng Fan, Paul L. Fu:
From Customer Satisfaction to Customer Experience: Online Customer Satisfaction Practice in International E-commerce. HCI (13) 2015: 80-89

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