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"A global customer experience management architecture."
Antonio Cuadra Sánchez et al. (2012)
- Antonio Cuadra Sánchez, Maria del Mar Cutanda-Rodríguez, Ismael Perez-Mateos, Andreas Aurelius, Kjell Brunnström, Jukka-Pekka Laulajainen, Martín Varela, Jorge E. López de Vergara:
A global customer experience management architecture. Future Network & Mobile Summit 2012: 1-8
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