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"Modeling and Assessment in IT Service Process Improvement."
Béatrix Barafort et al. (2008)
- Béatrix Barafort, David Jezek, Timo Mäkinen, Svatopluk Stolfa
, Timo Varkoi, Ivo Vondrák:
Modeling and Assessment in IT Service Process Improvement. EuroSPI 2008: 117-128
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