"Chatbots often Fail! Can Anthropomorphic Design Mitigate Trust Loss in ..."

Anna-Maria Seeger, Armin Heinzl (2021)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-14

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Anna-Maria Seeger, Armin Heinzl:
Chatbots often Fail! Can Anthropomorphic Design Mitigate Trust Loss in Conversational Agents for Customer Service? ECIS 2021

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