"A System Dynamics Approach to Value-based Complaint Management Including ..."

Marco C. Meier, Dieter Reinwald (2010)

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type: Conference or Workshop Paper

metadata version: 2016-12-05

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Marco C. Meier, Dieter Reinwald:
A System Dynamics Approach to Value-based Complaint Management Including Repurchase Behavior and Word of Mouth. ECIS 2010: 55

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