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"Social media use by government: from the routine to the critical."
Andrea L. Kavanaugh et al. (2011)
- Andrea L. Kavanaugh, Edward A. Fox
, Steven D. Sheetz, Seungwon Yang, Lin Tzy Li, Travis Whalen, Donald J. Shoemaker, Paul Natsev, Lexing Xie
:
Social media use by government: from the routine to the critical. DG.O 2011: 121-130
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