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"Using the collective intelligence of sports fans to improve professional ..."
Charles V. Trappey et al. (2014)
- Charles V. Trappey
, Peter Smith, Shelby Trappey, Lynn W. L. Chen, Jasmine T. C. Tung:
Using the collective intelligence of sports fans to improve professional football league customer service. CSCWD 2014: 313-318
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