"Agentville: Supporting Situational Awareness and Motivation in Call Centres."

Tommaso Colombino et al. (2012)

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DOI: 10.1007/978-1-4471-4093-1_20

access: closed

type: Conference or Workshop Paper

metadata version: 2017-09-05

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Tommaso Colombino, Stefania Castellani, Antonietta Grasso, Jutta Willamowski:
Agentville: Supporting Situational Awareness and Motivation in Call Centres. COOP 2012: 291-307

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