"A Markovian Model of a Call Center with Time Varying Arrival Rate and ..."

Jaroslaw Bylina et al. (2009)

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DOI: 10.1007/978-3-642-02671-3_4

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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  dblp key:
  - conf/cn/BylinaBZS09
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  - https://dblp.org/rec/conf/cn/BylinaBZS09
Jaroslaw Bylina, Beata Bylina, Andrzej Zola, Tomasz Skaraczynski:
A Markovian Model of a Call Center with Time Varying Arrival Rate and Skill Based Routing. CN 2009: 26-33

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