""Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based ..."

Adam Grummitt, Brian Johnson (2008)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2019-07-17

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Adam Grummitt, Brian Johnson:
"Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2". Int. CMG Conference 2008

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