"Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs."

Michael J. Muller et al. (1995)

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DOI: 10.1145/223904.223921

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  - conf/chi/MullerCADWEC95
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Michael J. Muller, Rebecca Carr, Catherine Ashworth, Barbara Diekmann, Cathleen Wharton, Cherie Eickstaedt, Joan Clonts:
Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs. CHI 1995: 130-137

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