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"Using People CMM for Dealing with Resistance on Implementing ITIL."

Raúl Nunes da Silva, Miguel Mira da Silva, Nelson Gama (2010)

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DOI: 10.1007/978-3-642-16419-4_26

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-01

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  dblp key:
  - conf/centeris/SilvaSG10
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Raúl Nunes da Silva, Miguel Mira da Silva, Nelson Gama:
Using People CMM for Dealing with Resistance on Implementing ITIL. CENTERIS (2) 2010: 259-263

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