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"Modelling Service Level Agreements for Business Process Outsourcing Services."
Adela del-Río-Ortega et al. (2015)
- Adela del-Río-Ortega

, Antonio Manuel Gutiérrez
, Amador Durán Toro
, Manuel Resinas
, Antonio Ruiz Cortés
:
Modelling Service Level Agreements for Business Process Outsourcing Services. CAiSE 2015: 485-500

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