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"An Ontological Approach for Eliciting and Understanding Needs in e-Services."
Ziv Baida et al. (2005)
- Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Akkermans
, Andrei Z. Morch
:
An Ontological Approach for Eliciting and Understanding Needs in e-Services. CAiSE 2005: 400-414
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