"Customer journey analysis at a financial services provider using self ..."

Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui (2019)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-03-10

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Joos C. A. M. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui:
Customer journey analysis at a financial services provider using self service and data hub concepts. BPM (Industry Forum) 2019: 25-36

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