"Queueing System MAP/M/N as a Model of Call Center with Call-Back Option."

Che Soong Kim et al. (2012)

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DOI: 10.1007/978-3-642-30782-9_1

access: closed

type: Conference or Workshop Paper

metadata version: 2020-03-27

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Che Soong Kim, Olga S. Dudina, Alexander N. Dudin, Sergey A. Dudin:
Queueing System MAP/M/N as a Model of Call Center with Call-Back Option. ASMTA 2012: 1-15

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