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"Mining Customer Satisfaction on B2B Online Platforms using Service Quality ..."
Iris Figalist et al. (2020)
- Iris Figalist, Marco Dieffenbacher, Isabella Eigner, Jan Bosch, Helena Holmström Olsson, Christoph Elsner:
Mining Customer Satisfaction on B2B Online Platforms using Service Quality and Web Usage Metrics. APSEC 2020: 435-444
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