"To Skimp or Step in: Does Timely Service Recovery via Social Media Win ..."

Pei Xu et al. (2023)

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type: Conference or Workshop Paper

metadata version: 2023-07-19

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Pei Xu, Lin Lu, Yen-Yao Wang, Sidi Zhao, Sumin Han, Shashank Rao:
To Skimp or Step in: Does Timely Service Recovery via Social Media Win Customers' Hearts? AMCIS 2023

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