"'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery."

Mohammad Said Najjar, Aaron Kennon Smith, William J. Kettinger (2010)

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type: Conference or Workshop Paper

metadata version: 2012-01-02

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Mohammad Said Najjar, Aaron Kennon Smith, William J. Kettinger:
'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery. AMCIS 2010: 505

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