"CRM: Off-shore Outsourcing of Customer Facing Functions - How Effective Is ..."

Luvai Motivalla, Ashwin Mehta (2004)

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type: Conference or Workshop Paper

metadata version: 2012-01-07

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Luvai Motivalla, Ashwin Mehta:
CRM: Off-shore Outsourcing of Customer Facing Functions - How Effective Is This Strategy? AMCIS 2004: 4

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