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"Service Dominant Logic and Business Process Blueprinting: Enhancing the ..."
Martin Gersch, Bernd Schöler, Michael Hewing (2010)
- Martin Gersch, Bernd Schöler, Michael Hewing:
Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective. AMCIS 2010: 117
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