"Service Dominant Logic and Business Process Blueprinting: Enhancing the ..."

Martin Gersch, Bernd Schöler, Michael Hewing (2010)

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type: Conference or Workshop Paper

metadata version: 2012-01-02

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Martin Gersch, Bernd Schöler, Michael Hewing:
Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective. AMCIS 2010: 117

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