"Agent Productivity Measurement in Call Center Using Machine Learning."

Abdelrahman Ahmed, Sergio Toral, Khaled Shaalan (2016)

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DOI: 10.1007/978-3-319-48308-5_16

access: closed

type: Conference or Workshop Paper

metadata version: 2019-10-19

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Abdelrahman Ahmed, Sergio Toral, Khaled Shaalan:
Agent Productivity Measurement in Call Center Using Machine Learning. AISI 2016: 160-169

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