"Virtualising Process Assessments to Facilitate Continual Service ..."

Anup Shrestha, Aileen Cater-Steel, Mark Toleman (2015)

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type: Conference or Workshop Paper

metadata version: 2024-05-16

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Anup Shrestha, Aileen Cater-Steel, Mark Toleman:
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. ACIS 2015: 139

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