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"Service Quality, Citizen Satisfaction, and Loyalty with Self-Service ..."
Akemi Takeoka Chatfield, Jazem Mutared Alanazi (2013)
- Akemi Takeoka Chatfield, Jazem Mutared Alanazi:
Service Quality, Citizen Satisfaction, and Loyalty with Self-Service Delivery Options: A Strategic Imperative for Transforming E-Government Services. ACIS 2013: 107
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