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"Efficient Internet Chat Services for Help Desk Agents."
Zon-Yin Shae et al. (2007)
- Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven:
Efficient Internet Chat Services for Help Desk Agents. IEEE SCC 2007: 589-596
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