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"IT service management automation - A hybrid methodology to integrate and ..."
Naga Ayachitula et al. (2007)
- Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward:
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. IEEE SCC 2007: 574-581
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