"Customer satisfaction and service system based on Motive - Hygiene theory."

Li Ma, Shanhong Qi (2005)

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DOI: 10.1145/1089551.1089720

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Li Ma, Shanhong Qi:
Customer satisfaction and service system based on Motive - Hygiene theory. ICEC 2005: 860-863

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