"Crafting user experience of self-service technologies: key challenges and ..."

Victor Kaptelinin et al. (2014)

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DOI: 10.1145/2598784.2598798

access: closed

type: Conference or Workshop Paper

metadata version: 2020-12-11

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Victor Kaptelinin, Antonio Rizzo, Paul Robertson, Stephanie Rosenbaum:
Crafting user experience of self-service technologies: key challenges and potential solutions. Conference on Designing Interactive Systems (Companion Volume) 2014: 199-202

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