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"How a Global Customer Service Leader is Using a Reference Model to ..."

Karsten Kraume, Klaus Voormanns, Jiaqing Zhong (2019)

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DOI: 10.1007/978-3-030-06234-7_10

access: closed

type: Part in Book or Collection

metadata version: 2019-03-14

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Karsten Kraume, Klaus Voormanns, Jiaqing Zhong:
How a Global Customer Service Leader is Using a Reference Model to Structure Its Transformation While Remaining Fast and Agile. The Art of Structuring 2019: 101-111

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