"Modeling of Customers' Interactive Control of Service Processes."

Heiko Ludwig (2001)

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DOI: 10.4018/978-1-878289-77-3.CH021

access: closed

type: Part in Book or Collection

metadata version: 2019-08-03

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Heiko Ludwig:
Modeling of Customers' Interactive Control of Service Processes. Information Modeling in the New Millennium 2001: 406-426

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