BibTeX record journals/tnsm/ZhouTZLSG16

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@article{DBLP:journals/tnsm/ZhouTZLSG16,
  author       = {Wubai Zhou and
                  Liang Tang and
                  Chunqiu Zeng and
                  Tao Li and
                  Larisa Shwartz and
                  Genady Ya. Grabarnik},
  title        = {Resolution Recommendation for Event Tickets in Service Management},
  journal      = {{IEEE} Trans. Netw. Serv. Manag.},
  volume       = {13},
  number       = {4},
  pages        = {954--967},
  year         = {2016},
  url          = {https://doi.org/10.1109/TNSM.2016.2587807},
  doi          = {10.1109/TNSM.2016.2587807},
  timestamp    = {Thu, 27 Aug 2020 13:17:27 +0200},
  biburl       = {https://dblp.org/rec/journals/tnsm/ZhouTZLSG16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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