BibTeX record journals/msom/XueHH07

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@article{DBLP:journals/msom/XueHH07,
  author       = {Mei Xue and
                  Lorin M. Hitt and
                  Patrick T. Harker},
  title        = {Customer Efficiency, Channel Usage, and Firm Performance in Retail
                  Banking},
  journal      = {Manuf. Serv. Oper. Manag.},
  volume       = {9},
  number       = {4},
  pages        = {535--558},
  year         = {2007},
  url          = {https://doi.org/10.1287/msom.1060.0135},
  doi          = {10.1287/MSOM.1060.0135},
  timestamp    = {Thu, 01 Oct 2020 10:17:27 +0200},
  biburl       = {https://dblp.org/rec/journals/msom/XueHH07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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