BibTeX record journals/misq/KettingerL97

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@article{DBLP:journals/misq/KettingerL97,
  author       = {William J. Kettinger and
                  Choong C. Lee},
  title        = {Pragmatic Perspectives on the Measurement of Information Systems Service
                  Quality},
  journal      = {{MIS} Q.},
  volume       = {21},
  number       = {2},
  pages        = {223--240},
  year         = {1997},
  url          = {http://misq.org/pragmatic-perspectives-on-the-measurement-of-information-systems-service-quality.html},
  timestamp    = {Fri, 15 May 2020 17:12:48 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/KettingerL97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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