BibTeX record journals/kbs/YuTKC18

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@article{DBLP:journals/kbs/YuTKC18,
  author       = {Miao Yu and
                  Jiafu Tang and
                  Fanwen Kong and
                  Chunguang Chang},
  title        = {Fluid models for call centers with delay announcement and retrials},
  journal      = {Knowl. Based Syst.},
  volume       = {149},
  pages        = {99--109},
  year         = {2018},
  url          = {https://doi.org/10.1016/j.knosys.2018.02.040},
  doi          = {10.1016/J.KNOSYS.2018.02.040},
  timestamp    = {Sat, 25 Dec 2021 15:50:48 +0100},
  biburl       = {https://dblp.org/rec/journals/kbs/YuTKC18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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