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BibTeX record journals/interactions/Norman06d
@article{DBLP:journals/interactions/Norman06d, author = {Donald A. Norman}, title = {Words matter. talk about people: not customers, not consumers, not users}, journal = {Interactions}, volume = {13}, number = {5}, pages = {49--63}, year = {2006}, url = {https://doi.org/10.1145/1151314.1151340}, doi = {10.1145/1151314.1151340}, timestamp = {Tue, 06 Nov 2018 12:50:57 +0100}, biburl = {https://dblp.org/rec/journals/interactions/Norman06d.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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