BibTeX record journals/iet-net/SmithS17

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@article{DBLP:journals/iet-net/SmithS17,
  author       = {Edward A. Smith and
                  John A. Schormans},
  title        = {Holistic assessment of call centre performance},
  journal      = {{IET} Networks},
  volume       = {6},
  number       = {6},
  pages        = {179--185},
  year         = {2017},
  url          = {https://doi.org/10.1049/iet-net.2017.0018},
  doi          = {10.1049/IET-NET.2017.0018},
  timestamp    = {Tue, 05 Dec 2017 12:31:20 +0100},
  biburl       = {https://dblp.org/rec/journals/iet-net/SmithS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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