BibTeX record journals/hmd/NissenB09

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@article{DBLP:journals/hmd/NissenB09,
  author       = {Volker Nissen and
                  Osman Bayraktar},
  title        = {Informationsmanagement bei Kundenbeschwerden},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {266},
  pages        = {80--89},
  year         = {2009},
  url          = {http://www.dpunkt.de/hmdissues/266/09.php},
  doi          = {10.1007/BF03340346},
  timestamp    = {Fri, 27 Nov 2020 12:34:02 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/NissenB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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