BibTeX record journals/hmd/GronoverO03

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@article{DBLP:journals/hmd/GronoverO03,
  author       = {Sandra Gronover and
                  Hubert {\"{O}}sterle},
  title        = {Multikanalmanagement bei Finanzdienstleistern - Handlungsempfehlungen
                  zur Prozessgestaltung},
  journal      = {{HMD} Prax. Wirtsch.},
  volume       = {233},
  year         = {2003},
  url          = {http://www.dpunkt.de/hmdissues/233/08.php},
  timestamp    = {Fri, 27 Nov 2020 12:34:05 +0100},
  biburl       = {https://dblp.org/rec/journals/hmd/GronoverO03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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