BibTeX record journals/electronicmarkets/BitterG16

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@article{DBLP:journals/electronicmarkets/BitterG16,
  author       = {Sofie Bitter and
                  Sonja Grabner{-}Kr{\"{a}}uter},
  title        = {Consequences of customer engagement behavior: when negative Facebook
                  posts have positive effects},
  journal      = {Electron. Mark.},
  volume       = {26},
  number       = {3},
  pages        = {219--231},
  year         = {2016},
  url          = {https://doi.org/10.1007/s12525-016-0220-7},
  doi          = {10.1007/S12525-016-0220-7},
  timestamp    = {Sat, 30 Sep 2023 10:12:19 +0200},
  biburl       = {https://dblp.org/rec/journals/electronicmarkets/BitterG16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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