BibTeX record journals/dss/IlkBG18

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@article{DBLP:journals/dss/IlkBG18,
  author       = {Noyan Ilk and
                  Michael J. Brusco and
                  Paulo B. G{\'{o}}es},
  title        = {Workforce management in omnichannel service centers with heterogeneous
                  channel response urgencies},
  journal      = {Decis. Support Syst.},
  volume       = {105},
  pages        = {13--23},
  year         = {2018},
  url          = {https://doi.org/10.1016/j.dss.2017.10.008},
  doi          = {10.1016/J.DSS.2017.10.008},
  timestamp    = {Tue, 25 Feb 2020 11:40:29 +0100},
  biburl       = {https://dblp.org/rec/journals/dss/IlkBG18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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