BibTeX record journals/corr/BrunbergGG13

download as .bib file

@article{DBLP:journals/corr/BrunbergGG13,
  author       = {Dirk Brunnberg and
                  Peter A. Gloor and
                  Gianni Giacomelli},
  title        = {Predicting Client Satisfaction through (E-Mail) Network Analysis:
                  The Communication Score Card},
  journal      = {CoRR},
  volume       = {abs/1308.1164},
  year         = {2013},
  url          = {http://arxiv.org/abs/1308.1164},
  eprinttype    = {arXiv},
  eprint       = {1308.1164},
  timestamp    = {Mon, 13 Aug 2018 16:48:09 +0200},
  biburl       = {https://dblp.org/rec/journals/corr/BrunbergGG13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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